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What to expect when working with Emerset

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We believe our website does a good job in terms of describing services we offer at Emerset, and of course we are always happy to offer a more detailed presentation and discuss your unique licensing needs, but the purpose of this article is to address that which you may expect if your company elects to work with us.

Every Emerset employee is a seasoned expert within the tech sector, and most have worked at Microsoft®. We have deep expertise in software licensing, contract negotiations, cost containment, audit preparedness and mitigation, strategic planning, project management, and operations management.

The staff at Emerset is located around the globe and clients frequently enjoy round the clock communication and productivity as a result.

The staff at Emerset prides itself on our agility and ability to tailor our services to the unique needs of each of our clients. Whether your company desires a workshop on Microsoft® licensing or an in-depth analysis of your global entitlements and compliance, Emerset has the resources and expertise to make it happen.

What to expect?

Of course the specific deliverables and expectations vary with each client, but if you choose a licensing workshop, for example, we will work with you to learn enough about your business to understand your IT and software usage. We will tailor the workshop to address your needs. Workshops may be presented at your location or via Web-ex to a local or global audience.

If your needs are more complex such as preparing for a software licensing audit or EA renewal, the process is significantly more complex, but our proven methodology makes it easy for all parties to navigate.

The process starts with an interactive exchange of client’s goals and objectives and contains the following information:

  • Background
  • Current situation
  • Challenges
  • Key tasks
  • Project scope and services
  • Special considerations
  • Pricing
  • Project timeline
  • Identify client and Emerset project team
  • Terms and conditions

Emerset documents the project in the form of a proposed Statement of Work (SOW). The client and Emerset make any necessary modifications to the SOW until parties agree that it is an accurate assessment of the project. Once finalized, the SOW is signed by Emerset and the client and it becomes the basis for a detailed Project Plan (generated by Emerset).

The Project Plan contains the following information:

  • Deliverables
  • Company responsible (Emerset or client)
  • Deliverable lead
  • Start date
  • End date
  • Deliverable prerequisites (other deliverables)
  • Percentage complete
  • Status
  • Notes

The Project Plan becomes an Attachment to the SOW and is continuously updated throughout the project.

Emerset schedules recurring conference calls with appropriate stakeholders and Task Leads. The duration and frequency varies by project and timeline, but is typically at least one call per week. We encourage clients to contact us at any time, rather than wait for the scheduled calls, but the regularly scheduled calls ensure that parties meet on a regular basis to validate findings and address open issues.

One of the early deliverables is the responsibility of the client. Before Emerset can analyze the clients’ software entitlement and usage, we must receive all license agreements and entitlement documents.

  • Enterprise Agreements
  • Select Agreements
  • Office 365 Agreements
  • Open Agreements
  • OEM Agreements
  • Full Packaged Product (FPP)
  • Software Assurance

The next major deliverable is also the responsibility of the client, as we need an inventory of client hardware and software usage. We also request user profiles at this stage as that enables us to determine whether they have the appropriate product offering or if some may be eligible for a reduced functionality or less expensive option.

  • Company owned devices including servers and clients
  • Employee/Contractor owned devices, BYOD
  • Number of users in each country
  • MS Software used or accessed with quantities of each product
  • User Profiles

References

Of course none of this is meaningful without results. Emerset has helped hundreds of customers and saved them millions of dollars. When a potential client is interested in working with us we provide references from other clients, typically of similar size and business.

Summary

Proactive Software Asset Management is a critical element of any organization’s best practices. Microsoft’s® licensing model is very complex and constantly changing. Very few companies dedicate the resources to become experts in Microsoft® Volume Licensing, so there is tremendous potential to spend more than may be required or worse yet, purchase or deploy software incorrectly and risk being out of compliance.

Microsoft® has a policy whereby the attempt to audit all of their Volume Licensing customers at least once every three years. This may take the form of a self-assessment where the customer is required to report deployment and usage, or it may be an onsite audit by a third party chosen by Microsoft®. In either case, if the customer is found to be out of compliance by more than 5%, they will be responsible to pay for the audit in addition to the cost to true-up. In most cases, true-up licenses will be at retail pricing and the offending customer will receive no discount.

When companies consider the value of their IT investment and consequences for non-compliance it’s easy to see why so many choose Emerset for their consulting needs. If your company would like to schedule a no-obligation consultation, please contact us at http://emerset.com/contact

2016-12-26T13:04:11+00:00 Nov 2016|